The new generation of players powered by the new Disign OS marks a major milestone in managing digital signage maintenance. Thanks to a fully integrated maintenance network developed in-house by Disign, our customers benefit from efficient and secure technical support.

In case of a player malfunction or technical issue, our team is able to intervene remotely. This ability to quickly diagnose and resolve problems significantly improves user satisfaction and response time.

Simplified maintenance with Disign OS

Whenever needed, you can easily create a ticket through our help center, where Disign experts strive to assist you as quickly as possible. You can also submit your feedback and requests for feature updates via our dedicated platform. We actively encourage feedback from our Disigners community, as it helps us continuously improve our services.

Unlike other solutions on the market, Disign OS relies on an exclusive and fully independent maintenance infrastructure, providing better control over the entire technical support process.

OTA maintenance: speed and efficiency

OTA (Over The Air) technology is at the core of Disign OS's update system. This method allows for the remote deployment of firmware updates and applications without interrupting on-site operations. OTA updates are not only fast but also use very little bandwidth, minimizing disruption.

Why is OTA maintenance crucial?
In the constantly evolving world of digital signage, OTA technology ensures that all your players are up to date without the need for physical intervention. It also provides smoother management of security patches and software improvements, reducing the risk of vulnerabilities and malfunctions.

Player security: Disign OS includes a lockdown feature, which allows you to completely lock remote access. If this option is activated, the support team can only intervene after manual unlocking via a USB key on-site. This feature is ideal for clients with privacy needs or those who want to secure their installations in a strict manner.

A secure maintenance network

Security is at the heart of our maintenance network. All communications between the player and our system are protected by the highest security standards. This ensures that your data is always protected at every step of the intervention process.

In addition to remote maintenance, Disign OS provides direct access to the graphic output of the player. However, in some cases, there may be slight differences between what the technical team sees and the actual output on your screen. If necessary, we may ask for additional information to solve more complex issues.

We are continuously working to ensure high security and to keep our maintenance network updated with the latest patches.

The importance of maintenance for a smooth experience

Proactive maintenance is essential to ensure a smooth and uninterrupted digital signage experience. Thanks to our OTA infrastructure, businesses can avoid costly downtime. Our monitoring solutions also help prevent problems before they occur, alerting our teams as soon as a malfunction is detected. This means fewer physical interventions on-site, better management of your signage network, and optimized uptime.

By adopting Disign OS, you not only gain access to powerful and intuitive software, but also to a solid support infrastructure that prioritizes the security and stability of your players.